Returns & Refund Policy
At DODKART, customer satisfaction is important to us. To maintain product quality and ensure fairness, we only accept returns for items that arrive damaged.
Eligible Returns
We accept returns only if the product is received in a damaged condition. We do not accept returns for reasons such as:
- Change of mind
- Incorrect size or color selected by the customer
- No longer needed
- Personal preference
How to Request a Return
If you receive a damaged item:
- Contact our support team within 48 hours of receiving your order.
-
Provide your order number along with clear photos or videos showing:
- The damaged product
- The product packaging
- The shipping label (if applicable)
- Our customer support executive will review your request.
Return Approval
After reviewing the submitted photos and information, our executive will determine whether the item is eligible for a return.
If your request is approved:
- We will provide instructions for the return process.
- A replacement or refund will be arranged, depending on product availability and the nature of the issue.
Non-Eligible Returns
Returns will not be accepted if:
- The item is not damaged.
- The request is made after the specified reporting period.
- Sufficient evidence of the damage is not provided.
- The product has been used, altered, or intentionally damaged after delivery.
Contact Us
If you need assistance, please contact our customer support team:
📧 Email: dodshop.here@gmail.com
We are committed to resolving genuine issues as quickly as possible and appreciate your cooperation.