1. What is your delivery time?

   We have chosen to send the products directly from the supplier to you. This way we can save enormously on storage, transport and packaging costs and we can offer you the products at a fair price.

   Because we ship the products directly from the supplier, we have an average delivery time of 7-16 working days for orders in the United States.

   Any additional customs clearance costs and/or import duties are not included in the price and will be borne by the customer.

   There is a possibility that you may be subject to special additional customs clearance fees and taxes, which are levied once your order reaches its destination country.

   These additional costs for customs clearance are for the account of the customer; basic-pets.com has no insight into these costs and cannot indicate how much they will amount to.

   When ordering a product, the customer agrees to pay any duties or fees required by government or customs.

   Questions about your order? Please feel free to contact us.

Feel free to reach out to us. We’re here to help and provide you with the right advice.

Contact: info@dodcart.com

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

At DODKART, we want you to be completely satisfied with your purchase. If you are not, you may be eligible for a return or refund under the following conditions:

1. Return Conditions

• Only damaged items, items damaged during delivery can be returned within 3 days .
• Returned items must be unused, in new condition, and in their original packaging.
• Items that do not meet these requirements are not eligible for a refund..

2. Damaged or Defective Items 

• If your order is delivered damaged or defective, please contact us within 14 days of receipt at kartdod@gmail.com.

Important: damaged Orders must be returned within 3 days of receipt.

For any further questions, feel free to contact us at kartdod@gmail.com